Drives Application Specialist

Job Description

The Drives Application Specialist solves problems for our customers. This internal role works with the Sure Controls team and customers to develop AC, DC and servo motor control solutions to meet customer needs while promoting our core motor control suppliers. This position involves assisting the sales team to specify/size hardware and help close sales, basic telephone support for customers, generating quotations and bills of materials and providing demos and training for both internal and external customers.

Essential Duties and Responsibilities

Convert obsolete, damaged or competitors AC, DC and servo drives to core Sure Controls suppliers.
Build and grow customer and supplier relationships.
Follow up on open opportunities to increase wins.
Continuously work to add to application and product knowledge to assist customers.
Quoting and placing of orders using company ERP software.
Provide the Sure Controls team with applications support to increase opportunities and help close sales.
Creation of technical documentation and training materials.
Provide backup coverage for robotics applications specialist when out of office. Ability to provide quotes for and field basic questions on core products in robotics distribution portfolio.
Assist repairs department on AC, DC and servo drive repairs as needed.
Assist in coverage in the configurations and repairs department as needed.
Other duties as assigned.

*An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies

Cognitive Skills:

Interpretation of written and verbal information
Working Memory – Ability to recall stored, visual images or verbal information.
Decision Making – Gathering facts, analysis and producing a final choice.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions and works well individually and in group problem solving situations.

Business Acumen:

Basic Financial Knowledge and Mathematical Abilities (Markup, Margin, Discounts)
Writing Skills (E-mail, etc.)

Leadership:

Foster Open Communications
Meet Customer Needs
Promote Teamwork
Think Creatively
Show Drive and Initiative
Excellent Time Management Skills
Emotional Intelligence

Functional Technical Skills

Customer telephone dialog skills
Possesses the technical product knowledge of Sure Controls products and services and customer processes of industrial automation, motion, and drives.
Ability to apply solutions to customer problems (application)
Technical competence on products and solutions
Developed understanding of electricity and control systems
Mechanical aptitude
Computing (software and hardware skills) (MS)
Provide pre and post-sales support to customers via phone and email support

Minimum Qualifications:

Education: Associates or BA/BS Degree in industrial controls, electronics, or a related field

Experience and/or Training: 1 year of related experience and/or training; or equivalent combination of education and experience. Account Management & Customer Support experience required. Strong Communication skills (listening, questioning, speaking), Time Management skills. Knowledge of variable frequency drives, industrial communication protocols, and PLCs. Able to provide customer technical phone support, new application development and support, and assist configurations and repairs as needed.

Licenses/Certificates: N/A

Technology/Equipment: Computing/Software Skills including Microsoft Office Suite.

Preferred Qualifications:

Education Associates or BA/BS Degree in industrial controls, electronics, or a related field

Experience and/or Training 5 years related experience and/or training; or equivalent combination of education and experience. Account Management & Customer Support experience required. Strong Communication skills (listening, questioning, speaking), Time Management skills. Knowledge of variable frequency drives, industrial communication protocols, and PLCs. Able to provide customer technical phone support, new application development and support and assist configurations and repairs as needed.

Licenses/Certificates: N/A

Technology/Equipment: Computing/Software Skills including ERP systems and Microsoft Office Suite.

Physical and Mental Demands

Sit or stand for extended periods of time.

Speak and hear communications.

Occasionally lift or move up to 50 pounds.

Working Environment

The noise level in the work environment is from moderate to loud. Partial remote work is available for this position.

How to Apply

Please send your resumes to [email protected]

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