An OEM customer came to us highly frustrated. Their business philosophy centers on doing what their customers need. They had been engaged in a control panel project with another supplier that simply wasn’t a fit. The other supplier wanted to do things their way, even if it added to the cost. After three months of arguing, the OEM came to Sure Controls.
They presented us with an aggressive lead time and a requirement to use someone else’s engineering, but ensured it would achieve UL certification. There were deficiencies in the BOM and parts that would not comply with the UL requirement.
Sure accepted the order and persevered through the many challenges of the job to produce a quality outcome for the OEM and their customer. High collaboration, solid communications, and a willingness to do what the OEM needed won the day.
Sure Controls: Control panels built your way, with less schedule hassle. At Sure Controls we are a UL panel shop.