Remote Service Box – SureConnect
Sure Controls’ mission is delighting our customers through design foresight, product leadership, and unequaled responsiveness. With that in mind, the Sure Controls engineering team set to work building a solution that encompasses every one of those goals. What they came up with was the SureConnect Remote Service Box.
The SureConnect Remote Service Box is a standalone system that establishes a remote connection to any ethernet or Profibus network. This technology permits Sure Controls technicians to assist, troubleshoot, and diagnose any installation at any time from any location. The benefits realized by this service are numerous and include shortening shutdowns, helping customers avoid downtime maintenance and related expenses, helping technicians to access equipment that would otherwise not be accessed remotely, and allowing our technicians to move from machine to machine quickly and easily. This Wi-Fi-enabled devise gives us easy access to any of our customer’s machines within their plants.
Uncomplicated for us, and easy for our customers, the SureConnect Box requires little effort or IT assistance to set-up for our customers. All that is needed to get the box working is to power the Wi-Fi access point box using a standard extension cord plug into a 120VAC outlet and plug an Ethernet cable into an internet connection. Sure Controls will remotely configure the boxes to connect to the local machine network.
Sure Controls is very excited to introduce this new innovative service offering to our customer base. We believe that this service will help our manufacturing customers avoid downtime and losses and provide us with an extra ability to deliver unequaled responsiveness.