Jobs

Career Opportunities

Our success relies on hiring and retaining the best people. We look for associates who will not only add to our present talent, but will continue to strengthen our company and customer relationships for years to come.

At Sure Controls, in addition to your salary, and incentive plans, there are a wide variety of benefits available to assist associates and their families in many different ways. These benefits help each individual maintain a good balance in their life. Below are some of the highlights of working for Sure Controls:

Our Culture 

  • Regular team building events – we’ve been known to close the office to enjoy a great day at the ball park together, or make sure all associates can attend our office party. We believe these events are essential for boosting collaboration and team cohesiveness.
  • Volunteer work reimbursement – is there a cause that is near and dear to your heart? Great! We reimburse associates who give back to our great community.
  • Nerf battles, basketball and foosball – we believe in working hard and playing hard. When taking a break from providing superior customer experience, don’t be surprised by a flying foam dart or two. You might also see associates taking advantage of our foosball table and basketball hoop.
  • Flexible work arrangements –  At Sure Controls, we believe in creating positive outcomes. We empower our associates to perform their job in a way that meets the customers’ needs, as well as their own.
  • Professional development – we’re the ones who get the call when things aren’t working how they should. And, that’s because our team of experts are dedicated to always improving their knowledge and skill set. When you work at Sure Controls, you’ll have the ability to develop and grow your career. We encourage both informal and formal development programs, including the following:
    • Internships
    • Professional certificates
    • Tuition re-imbursement

Benefits

  • Health, Dental and Vision Insurance
  • Short/Long Term Disability Insurance
  • Vacation/Holiday Pay
  • 401K Retirement Plan
  • Profit Sharing Plan
  • Technology Reimbursement
  • Tuition Reimbursement

If you are interested in learning more, let’s connect! Email us at [email protected] 

The Panel Technician works independently or as part of a team to assemble and wire components for industrial control panels and cabinets according to blueprints and wiring diagrams.  You may be involved with mechanical assembly for robotic systems.  Also, occasionally you will assemble components using extruded aluminum materials.  This can be an entry-level position for those who intend to continue their education in the field of engineering or in the electrical trade.

ESSENTIAL DUTIES and RESPONSIBILITIES:                    

  • Consistent delivery of a positive customer experience as evident through minimal customer complaints and defect free control panel construction
  • Willingness to assist Sure Controls associates
  • Accountable to committed tasks including overtime as needed to complete projects.
  • Prioritize work schedule effectively.
  • Demonstrate proficient use of basic power and hand tools.
  • Communicate any print inaccuracies to the Project Manager and/or Shop Supervisor.
  • Maintain clean shop/work area – Includes putting tools away, sweeping floor, and taking out garbage as a shared responsibility.
  • Other duties as assigned.

*An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPETENCIES:

Cognitive Skills:

  • Interpretation of Written Information
  • Working Memory – Ability to recall stored, visual images or verbal information.
  • Decision Making – Gathering facts, analysis and producing a final choice.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions and works well individually and in group problem solving situations.

Business Acumen:

  • Basic Financial Knowledge and Mathematical Abilities (Markup, Margin, Discounts)
  • Writing Skills (service reports, E-mail, etc.)

Leadership:

  • Foster Open Communications
  • Meet Customer Needs
  • Promote Teamwork
  • Think Creatively
  • Show Drive and Initiative
  • Excellent Time Management Skills
  • Emotional Intelligence

MINIMUM QUALIFICATIONS:

Education: High school diploma

Experience and/or Training: 1 year mechanical assembly or electrical assembly experience and/or training; or equivalent combination of education and experience. Customer Support experience required.  Strong Communication skills (listening, questioning, speaking), Time Management skills. Exceptional desire and openness to learning new concepts. Interpretation of Written InformationDecision Making – Gathering facts, analysis and producing a final choice. Problem Solving – Identity and resolve problems in a timely manner; gathers and analyzes information skillfully; develop alternative solutions and works well individually and in group problem-solving situations.

Licenses/Certificates: N/A

Technology/Equipment: Computing/Software Skills including Microsoft Office Suite.

PREFERRED QUALIFICATIONS:

Education Associates or BA/BS Degree

Experience and/or Training 2 years mechanical assembly or electrical assembly experience and/or training; or equivalent combination of education and experience. Customer Support experience required.  Strong Communication skills (listening, questioning, speaking), Time Management skills. Exceptional desire and openness to learning new concepts. Interpretation of Written Information.  Decision Making – Gathering facts, analysis and producing a final choice. Problem Solving – Identity and resolve problems in a timely manner; gathers and analyzes information skillfully; develop alternative solutions and works well individually and in group problem-solving situations.

Sure Controls is seeking an experienced Advanced Field Service Technician to join the Services Team!

ABOUT SURE CONTROLS:

Sure Controls is a 35+ year old company based in the Fox Cities area of Wisconsin that services Midwest manufacturers needing automation in thermal and fluid processes, web handling, robotics, and plant intelligence to meet their customers’ needs.  Our desire is to be an employer of choice, providing associates with personal growth, a fun family environment, quality of life, and treating people with respect and friendliness – all while delivering first class experiences to our customers.  We build lasting relationships both externally and internally.  Most importantly, we really consider ourselves to be a family at Sure Controls. We strive to make the workplace enjoyable, to have great communications, to give people an environment where they can grow, like who they are working with, have their voices heard, and do great things together.  If this sounds like you then we look forward to hearing from you.

ABOUT YOU:

You should find solving problems and working with highly technical equipment to be cool and interesting.  You should believe in having great quality of life, enjoying who you work with, and feeling like your voice is being heard.  You should be a lifelong learner, and value collaboration with peers, as well as a desire to solve problems independently, in high visibility situations.  Ideally you should not be big on job titles, at Sure Controls – we are part of the team and everyone is an important player on that team.

RESPONSIBILITIES:

The Field Service Technician’s primary responsibility is to provide service and support for the highly technical products sold by Sure Controls.  These include drives and drive systems, PLCs, SCADA packages, and discrete loop controllers.  Because of our focus on families and the proximity of our customers, travel is much lower than similar roles at other companies.  Local field or remote work is expected up to 60% of the time, overnight travel <20%, virtually all daytime travel and home by evening.

  • Consistent delivery of a positive customer experience as evident through customer request for your specific service and top scores on customer surveys
  • Prioritizes work schedule effectively.
  • Communicates openly with customers in an effective, positive manner.
  • Responsible for performing field service, field calibration, systems/drives repairs and other necessary services to support the life cycle of the drives, drives systems and controls systems.
  • Provide troubleshooting, service and support for jobs including discrete controllers, PLC, or SCADA systems, both in the shop and at a customer site.
  • Capable of leading the training classes offered to customers of Sure Controls in their area of expertise.
  • Willingness to assist Sure Controls associates.
  • Accountable to committed tasks.

 

REQUIREMENTS:

  • High school diploma required; College Degree preferred
  • 3 years related experience and/or training; or equivalent combination of education and experience.
  • Experience with highly technical products, field service/engineering experience.
  • Knowledge of mechanical components of control systems.
  • The Advanced Field Service Tech should have a familiarity with all of the following technologies and have, or develop, a proficiency in: Drives and Controls Systems, especially Parker Hannifin drives, Communication Protocols {i.e., DeviceNet and Modbus}. Develop an expertise in one of the following areas:  PLC Control (Allen-Bradley) , AC/DC Drive Control, SCADA systems.  Web handling applications such as paper converting, plastic extrusion or rewinding.
  • Strong Communication skills (listening, questioning, speaking), Time Management skills.
  • A valid driver’s license, insurance and a reliable automobile are requirements of this role. Some local travel, around 30%.
  • Able to lift/more up to 100 lbs.
  • Work outside/in all weather conditions, occasionally.
  • May be required to work hours outside of the typical 7:30a.m. – 4:30 p.m. day., and on-call on some weekends (5 – 6 per year).

Sure Controls, Inc. offers:

  • A competitive base salary
  • Medical, Dental, Vision Insurance
  • LTD, STD, Life Insurance
  • 401k with match and Profit sharing
  • Paid time off
  • Generous paid holidays
  • Compensated Community Service
  • Extensive learning/growth opportunities

So, what are you waiting for? A new career awaits you with endless opportunities.  Please send your Resume and Cover Letter to: [email protected] and include ADVANCED FIELD SERVICE TECH in the subject line.

Sure Controls, Inc. has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability, or veteran status as provided by law.

Our Management’s Responsibility

It is the responsibility of the managers of Sure Controls to serve the associates and make them their number one priority. It is the manager’s obligation to provide a challenging career, opportunity for growth, clear incentive program, and a path to success for each associate. It is the associate and manager’s responsibility to work together as a team to make the company successful. Managers will have a “hands on” approach to problem solving and will lead by example. Every manager has a responsibility to do the right thing for our customers, associates, company, and our society as a whole. Each manager will do their best to bring out the unique talents and skills of their associates. Our managers will provide the “vision” of where we are to go and they will ensure a great future for our associates.

Teamwork

Without teamwork it would be impossible to compete and provide superior customer service. Every person’s job is a critical part of making the entire business operation successful. Cooperation and helping each other out is the rule! No one person’s job is more important than the next person’s. At Sure Controls the team is more important than the individual. Only through teamwork can we be successful.

Continuous Improvement

Every time we do something, we check to see if our methods worked. We take time to figure out how we can do it better next time. From the minute you join the company you are responsible for helping to shape and improve what goes on around us.

Training and Personal Growth

Sure Controls is committed to providing the best possible training and opportunities for individual personal growth in all aspects of the business. This is a difficult task and requires continuous attention considering the time restrictions of a growing business. Only through constant training and personal growth can we adapt to changing markets and provide excellent service to our customers.

“Open Door” Policy

Sure Controls is committed to providing a challenging, professional working environment for all associates. If an associate perceives that a change should be made in the corporation, or in his or her individual treatment, the associate is encouraged to discuss these issues with their immediate manager. It is the company’s commitment that all concerns brought to the attention of management will be thoroughly addressed and resolved when possible.

Our Reputation

We work hard to provide industrial process solutions with enthusiastic services and automation products that enable “World Class Manufacturing”. We are all custodians of our reputation. We strive daily to put into practice the words and actions that describe ourselves: competent, helpful, engaged and smiley.

Insurance Plan Information – To access the machine-readable files created and published by UnitedHealthcare: Click Here: https://transparency-in-coverage.uhc.com/ 

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